Refund Policy
Eligibility for Refunds
Refunds are available for items returned within 30 days of the original purchase date. The item must be unused, in its original packaging, and in the same condition as received.
Non-Refundable Items
Certain items are not eligible for refund, including personalized products, intimate apparel, downloadable software, and gift cards. Clearance or final sale items are also excluded from our refund policy.
Refund Process
To initiate a refund, customers must contact our customer service team and obtain a Return Merchandise Authorization (RMA) number. All returns must include the original receipt and the RMA number.
Refund Method and Timing
Refunds are processed to the original method of payment within 5-7 business days after we receive and inspect the returned item. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide a full refund or replacement at no additional cost to you.
Exchange Policy
For items that do not fit or meet your expectations, we offer exchanges within 30 days of purchase. Exchanges are subject to product availability and must meet the same conditions as our refund policy.
